Frequently Asked Questions

Type of FAQs
What comes with my party package?

Our party packages come with 1 female clown and 1 male magician. The magician will do balloon twisting, magic tricks, and make cotton candy for all the kids and adults to enjoy. The clown will provide face painting or temporary tattoos and bubble games for all the party guests. Both entertainers will do singing & dancing, kids music, play interactive games, and even host an interactive magic show where they’ll have a crowning ceremony for your child.

What is your booking process?

To book and secure your desired time and date, we require a $100 dollar deposit for entertainment & equipment rentals. We require a $200 dollar deposit on any inflatable bounce house packages. We then put together a contract which will include all of the details of your event. The contract is then e-mailed to you where you may review and sign a final copy. Once you sign a copy of your party contract, you will receive an email receipt and confirmation stating that your event is now booked. The remainder of the balance is due the day of the party before the start of the entertainment.

We accept Visa, MasterCard, Discover, & Amex. Please note that deposits are not refundable, but transferable with a 14 day notice of cancellation.

How many characters can I have at my party?

You can have as many characters as you want at your party! The more, the merrier!

How long in advance should I book a character?

At Clowns.com we typically have a waiting list 3 to 4 weeks in advance of your desired party date. For example, if your party is taking place on May 4th, chances are that date has already been fully booked by April 4th. The reason we are booked this far in advance is that we only have a select number of entertainers who work in-house. We do not contract or hire outside entertainers. This is contrary to how 99% of the clown industry works. While no one will ever admit it, this is unfortunately what takes place. We believe that we cannot sacrifice the quality of our show by hiring someone who does not understand the level of service which our clients expect. This is why we are selective about which parties we decide to take on. We recommend booking your party as soon as you are sure of the date and time of your event.

What areas do you service?

In New York, we service Long Island, Queens, the Bronx, Brooklyn, Manhattan, Yonkers & Southern Westchester.

In Florida, we service Boca Raton, Boynton Beach, Coconut Creek, Coral Springs, Deerfield Beach, Delray Beach, Fort Lauderdale, Margate, Parkland, and West Palm Beach.

How does my party package change with a character?

Your party becomes more fun! In addition to everything that comes with your standard party package, a character will pose for pictures, play games, dance, and more with the children! Plus, every character comes with themed music from their respective TV shows.

Are your costumes in good condition?

Our costumes and equipment are of the highest quality. Our equipment is kept clean and regularly maintained. We own (instead of rent) all of our own costumes, so you can be sure that our costumes are very clean and fresh with no rips or stains.

What do your characters do?

Our characters are extremely animated and not only pose for pictures but dance and play games with the children. Moreover, all of our characters come with themed music from their respective TV shows.

Can you tell me about your entertainers?

All of our entertainers are between the ages of 21 & 29. All of our entertainers must have either an Education degree or Theater degree. All entertainers must do a minimum 6 month rigorous training program. Our entertainers are clean cut and know to put on a great performance.

How early or late do your entertainers show up to my event?

Our entertainers will arrive at your event up to 30 minutes before their scheduled arrival time, which can be found in your contract. We provide a 30 minute window to accommodate any potential delays and unforeseen circumstances preventing a timely arrival.

What age groups do you entertain?

Our entertainers are specifically trained to entertain children between the ages of 1-12.

Are your clowns scary?

Our clowns do not look scary! They do not wear makeup (face paint), gloves or wigs. Please view our Gallery to get a better feel for how our clowns look.

What’s the difference between your Silver, Gold, and Platinum Packages?

Our Silver package is a 60 minute package and is geared to entertain 10 – 15 Children.

Our Gold package is a 90 minute package and is geared to entertain 15 – 25 Children.

Our Platinum package is a 2 Hour package and is geared to entertain 30 – 50 Children.

If you have 15 children and still want the 2 Hour Platinum package, we do accommodate that request.

In those situations you will get more detailed face painting, a lot more games, sing-a-longs and a longer Magic Show.

Are you insured & bonded?

Yes, we are fully insured & bonded.

Do you travel to the event/venue?

Yes, we travel to all types of venues, from private homes to catering halls, restaurants, clubs, & more.

How early or late can my event take place?

Earliest event starting time is at 9 A.M. and the latest party starts no later than 11 P.M.

If your event falls outside of that time range please call one of our party consultants at: 516-577-0000.

How long does it take to set up?

All of our entertainers have preset bins, so everything is organized and ready to go. On average setup time is less than 4 minutes.

Do you accommodate Religious Events?

Yes, please let us know what you require and we will make sure to accommodate your request.

Our entertainers are experienced in Communions, Christenings, Upsherin, Mundan, & many more.

Do I need to provide the entertainers with anything?

Yes, we ask the host to please provide a medium sized table with 2 chairs and an electrical outlet. This will ensure that your event will start right away. Please also note that Clowns.com is not responsible for electricity.

How much space do the entertainers need?

We have done events everywhere, from small studio apartments to huge auditoriums and coliseums. We will do our very best to work with the space we are provided with and make sure that everyone has a good time whether the space is small or extremely spacious.

After I pay my deposit, when is the final balance due?

ALL FINAL PAYMENTS MUST BE MADE AT LEAST 72 HOURS PRIOR TO YOUR BOOKED EVENT DATE. We accept payments through Venmo, Zelle, Cash App, and credit card payment.

How much should I tip the entertainers?

Gratuities are appreciated and are NOT already included in our package prices. Like most services, an appropriate gratuity ranges from 15%-25 of the total package price.

How many characters can I have at my party?

You can have as many characters as you want at your party! The more, the merrier!

How long in advance should I book a character?

At Clowns.com we typically have a waiting list 3 to 4 weeks in advance of your desired party date. For example, if your party is taking place on May 4th, chances are that date has already been fully booked by April 4th. The reason we are booked this far in advance is that we only have a select number of entertainers who work in-house. We do not contract or hire outside entertainers. This is contrary to how 99% of the clown industry works. While no one will ever admit it, this is unfortunately what takes place. We believe that we cannot sacrifice the quality of our show by hiring someone who does not understand the level of service which our clients expect. This is why we are selective about which parties we decide to take on. We recommend booking your party as soon as you are sure of the date and time of your event.

What areas can I book a character in?

In New York, you can book a character for events in Long Island, Queens, the Bronx, Brooklyn, Manhattan, Yonkers & Southern Westchester.

In Florida, you can book a character for events in Boca Raton, Boynton Beach, Coconut Creek, Coral Springs, Deerfield Beach, Delray Beach, Fort Lauderdale, Margate, Parkland, and West Palm Beach.

How does my party package change with a character?

Your party becomes more fun! In addition to everything that comes with your standard party package, a character will pose for pictures, play games, dance, and more with the children! Plus, every character comes with themed music from their respective TV shows.

Are your costumes in good condition?

Our costumes are of the highest quality. We own (instead of rent) all of our own costumes, so you can be sure that our costumes are very clean and fresh with no rips or stains.

What do your characters do?

Our characters are extremely animated and not only pose for pictures but dance and play games with the children. Moreover, all of our characters come with themed music from their respective TV shows.

Can you tell me about your entertainers?

All of our entertainers are between the ages of 21 & 29. All of our entertainers must have either an Education degree or Theater degree. All entertainers must do a minimum 6 month rigorous training program. Our entertainers are clean cut and know to put on a great performance.

How early or late does your character show up to my event?

Our entertainers will arrive at your event up to 30 minutes before their scheduled arrival time, which can be found in your contract. We provide a 30 minute window to accommodate any potential delays and unforeseen circumstances preventing a timely arrival.

How big are the bounce houses?

Our bounce houses vary greatly in size. We also always recommend an extra foot of space for the length, width, and height of the area you’ll be placing the bounce house to ensure the safety of all the children playing in it. For example, if your bounce house is 17’L x 17’W x 15’H, we would recommend a space of at least 18’L x 18’W x 16’H.

  • Bounce Houses and Combo Slides can range from 15 to 29 feet in length, 15 to 20 feet in width, and 13 to 19 feet in height.
  • Inflatable Slides can range from 17 to 65 feet in length, 10 to 22 feet in width, and 12 to 30 feet in height.
  • Obstacle Courses can range from 30 to 110 feet in length, 10 to 20 feet in width, and 12 to 20 feet in height.
  • Inflatable Games can range from 5 to 45 feet in length, 4 to 28 feet in width, and 7 to 21 feet in height.
  • Indoor Bounce Houses can range from 8 to 18 feet in length, 8 to 18 feet in width, and 8 to 10 feet in height.
How much room around the bounce houses do I need for safe operation?

We also always recommend an extra foot of space for the length, width, and height of the area you’ll be placing the bounce house to ensure the safety of all the children playing in it. For example, if your bounce house is 17’L x 17’W x 15’H, we would recommend a space of at least 18’L x 18’W x 16’H.

How many kids can fit in a bounce house?

It depends on the size of the bounce house, however we recommend a 1500 pound weight limit for the safety of the children

Can bounce houses be inflated inside?

Yes, bounce houses can be inflated inside! Simply plug in the bounce house to an outlet to inflate. However, this may change depending on the size of the bounce house. Our bounces houses require at least 5,000 watts of power to operate properly.

What happens if it’s raining the day of my party?

Please check the weather forecast 72 hours in advance of your party! We will honor weather-related requests made with reasonable notice before the event date.

Does the bounce house need its own generator?

No, most bounce houses do not require a generator. Because our bounce houses can be plugged into an outlet to inflate, a generator is usually not necessary. However, for specific instances of outdoor events with no outlet available, you will need to provide a generator to inflate your bounce house.

How do I power the generator?

The generators require gas to operate. Depending on the length of your event the generator may run out of fuel to operate properly. You will be responsible for ensuring that your generator is properly fueled.

How far in advance should I book a bounce house?

At Clowns.com we typically have a waiting list 3 to 4 weeks in advance of your desired party date. For example, if your party is taking place on May 4th, chances are that date has already been fully booked by April 4th. The reason we are booked this far in advance is that we only have a select number of entertainers who work in-house. We do not contract or hire outside entertainers. This is contrary to how 99% of the clown industry works. While no one will ever admit it, this is unfortunately what takes place. We believe that we cannot sacrifice the quality of our show by hiring someone who does not understand the level of service which our clients expect. This is why we are selective about which parties we decide to take on. We recommend booking your party as soon as you are sure of the date and time of your event.

When are the bounce houses delivered and picked up?

Bounce houses are delivered as early as the night before your party, or as late as the morning of the party, depending on the routing schedules created for that specific weekend. Bounce houses are then picked up the day after your party.

What areas do you rent bounce houses in?

In New York, you can book our bounce houses for events in Long Island, Queens, the Bronx, Brooklyn, Manhattan, Yonkers & Southern Westchester.

In Florida, you can book our bounce houses for events in Boca Raton, Boynton Beach, Coconut Creek, Coral Springs, Deerfield Beach, Delray Beach, Fort Lauderdale, Margate, Parkland, and West Palm Beach.

Are your bounce houses clean?

Yes, we clean our bounce houses before they are sent out each day for events, and after they are picked up.

How long does it take to set up a bounce house?

Bounce houses usually take about 30 minutes to set up, from drop off to being fully inflated.

Do I have to set up the concession by myself, or do you provide an attendant?

No, you won’t have to set up any of our concessions. The party entertainers will set up the cotton candy machines, and for any other concession, a separate team will be at your party to help make sure the concessions are set up properly.

Do I have to run the concession by myself, or do you provide an attendant?

No, our party entertainers will make cotton candy for your party guests! If you have any other concession rentals, we will be sending a separate team to set up and distribute those concessions. Some examples of other concessions are popcorn, snow cones, and ice cream!

How early are concessions delivered, and how late are they picked up?

The concessions are delivered up to 1 hour before the start time of your event, and picked up after your event concludes.

Which of your concessions are kosher?

Our kosher concessions include all of our concessions are kosher! This even holds true with our hot dogs, as we only supply the grill/cart.

What are the electrical requirements of your concessions?

Our concessions require at least 5,000 watts. 

How do I power a generator?

Generators require gas to operate. Depending on the length of your event the generator may run out of fuel to operate properly. You will be responsible for ensuring that your generator is properly fueled.

What comes with my concession?

Every concession rental comes with an attendant and the concession machine.

For popcorn, cotton candy and donuts, we will supply everything as far as food for your party. For snow cones and ice cream, we supply the flavors to make the treats delicious. You will be responsible for the ice and milk, if applicable. For hot dogs, you will be responsible for supplying the hot dogs, buns, and condiments for your guests. We will supply the cheese for the nacho machine, but you will be responsible for supplying the chips for your party guests.

How many concessions can I have at my party?

There is no limit to the number of concessions you are allowed to rent for your party! You’ll just need to make sure you can accommodate any electrical requirements or supply any food, depending on the concession rental.

How long in advance should I book a concession for my party?

At Clowns.com we typically have a waiting list 3 to 4 weeks in advance of your desired party date. For example, if your party is taking place on May 4th, chances are that date has already been fully booked by April 4th. The reason we are booked this far in advance is that we only have a select number of entertainers who work in-house. We do not contract or hire outside entertainers. This is contrary to how 99% of the clown industry works. While no one will ever admit it, this is unfortunately what takes place. We believe that we cannot sacrifice the quality of our show by hiring someone who does not understand the level of service which our clients expect. This is why we are selective about which parties we decide to take on. We recommend booking your party as soon as you are sure of the date and time of your event.

What areas can I book a concession in?

In New York, you can book our concession rentals for events in Long Island, Queens, the Bronx, Brooklyn, Manhattan, Yonkers & Southern Westchester.

In Florida, you can book our concession rentals for events  in Boca Raton, Boynton Beach, Coconut Creek, Coral Springs, Deerfield Beach, Delray Beach, Fort Lauderdale, Margate, Parkland, and West Palm Beach.

How does my party package change with a concession?

Your party hardly changes at all! The only difference is more snacks for your guests to enjoy, and to make sure there’s enough food for everyone. Keep in mind, every party package already comes with delicious cotton candy?

Is your equipment in good condition?

Our equipment is of the highest quality. It’s kept clean and regularly maintained. We own (instead of rent) all of our own equipment, so you can be sure that our machines are very clean and fresh.

Do I have to set up the party rental by myself?

We send an attendant to help set up our photo booths and select electronic games, and the remainder of our party rentals will need to be set up. However, if you want to forgo setting up yourself, you can add an attendant for an additional fee.

How early are party rentals delivered, and how late are they picked up?

Party rentals can arrive up to 1 hour before the start time of your party, and are picked up after your party concludes.

What are the electrical requirements of your party rentals?

Our party rentals that require power all require at least 5,000 watts of power to operate properly.

What comes with my party rental?

Your party rental comes with the machine or game rented, an attendant to help set up depending on the machine or if you requested an attendant for an additional fee, and depending on the party rental, any add-ons that come with it! A great example of this is the double-sided backdrop that is included with our photo booths.

How many party rentals can I have at my party?

You can have as many party rentals as you want at your party. The more, the merrier!

How long in advance should I book a party rental for my party?

At Clowns.com we typically have a waiting list 3 to 4 weeks in advance of your desired party date. For example, if your party is taking place on May 4th, chances are that date has already been fully booked by April 4th. The reason we are booked this far in advance is that we only have a select number of entertainers who work in-house. We do not contract or hire outside entertainers. This is contrary to how 99% of the clown industry works. While no one will ever admit it, this is unfortunately what takes place. We believe that we cannot sacrifice the quality of our show by hiring someone who does not understand the level of service which our clients expect. This is why we are selective about which parties we decide to take on. We recommend booking your party as soon as you are sure of the date and time of your event.

What areas can I book a party rental in?

In New York, you can book our party rentals for events in Long Island, Queens, the Bronx, Brooklyn, Manhattan, Yonkers & Southern Westchester.

In Florida, you can book our party rentals for events in Boca Raton, Boynton Beach, Coconut Creek, Coral Springs, Deerfield Beach, Delray Beach, Fort Lauderdale, Margate, Parkland, and West Palm Beach.

How does my party package change with a party rental?

Depending on the party rental you’ve selected for your party, an attendant will be present at your party to help set up and work the party rental, or we’ll simply drop off the addition before your party and pick it up after.

Is your equipment in good condition?

Our equipment is of the highest quality. We own (instead of rent) all of our own equipment, so you can be sure that our machines are very clean and operate correctly.

If it’s hot, will your face paint melt?

Nope! Our face paint is made with special properties made to withstand all sorts of elements, including the heat (and sweat that comes with it)!

Is your face paint included in your party packages?

Yes, our face paint is included in all of our party packages! If your child doesn’t want face paint, or is too young to get face paint, we also have temporary tattoos as an option. If your child wants face paint, but not on their face, we can also paint on their hands or arms.

Can I book just your face paint?

No, we don’t offer only face paint. But why would you stop there? Our party packages come with face paint, plus 1 female clown and 1 male magician. The magician will do balloon twisting, magic tricks, and make cotton candy for all the kids and adults to enjoy. The clown will provide face painting or temporary tattoos and bubble games for all the party guests. Both entertainers will do singing & dancing, kids music, play interactive games, and even host an interactive magic show where they’ll have a crowning ceremony for your child.

What can the kids at my party get for face paint?

Anything they want! Their wish is our command.

What if the kids at my party don’t want face paint?

We have plenty of alternatives! If they still want face paint, but not on their face, our entertainers can paint on their hands or arms. If they don’t want paint altogether, we have temporary tattoos that your kids will love!

Is your face paint safe for sensitive skin?

Yes, our face paint is safe for sensitive skin! It’s formulated properly to be hypoallergenic and safe for children (and adults) with sensitive skin.

How easily does your face paint wash off?

Extremely easily; nothing some warm water and soap can’t handle!

What happens if the face paint accidentally gets in a child’s eye?

The face paint is safe and will not hurt your children’s eyes. If face paint does get into a child’s eye, simply wash their eye with warm water.

What happens if the face paint accidentally gets in a child’s mouth?

The face paint is safe to ingest, although we definitely don’t recommend it! After all, it belongs on faces making artwork, not in tummies for snack time.